1. Booking and Cancellation

1.1 Upon the acceptance of a booking, The Briars shall require either a deposit of the first nights stay per person or payment of the total price quoted in order to retain the room.
1.2 The deposit is non-refundable except in the case of cancellation by The Briars for the reasons contained in clause 1.8.
1.3 Acceptance of a booking, whether verbally or in writing, followed by the payment of a deposit creates a legally binding contract between The Briars and the person from whom the booking has been accepted (the Guest).
1.4 The number of people occupying a room must not exceed the maximum number stated.
1.5 To amend a booking or make a cancellation the Guest must call The Briars on +44 (0)1803 557729 and quote your reservation number, if any, your name check-in date and have details of your credit or debit card available.
1.6 In the event of a cancellation of any booking or non-arrival by the Guest, the Guest shall pay to The Briars a cancellation fee.
1.7 The Briars shall endeavour to re-let the accommodation but failing this, the cancellation fee shall be equivalent to the total cost of the booking if within 14 days of the start of the holiday.
1.8 The Briars reserves the right to cancel a booking forthwith and without liability on its part in the event of damage or destruction to The Briars by fire or other causes, any shortage of labour or food supplies, or any other cause beyond the control of the Briars which shall prevent it from performing its obligations in connection with any booking. In such an event The Briars will refund the full amount paid but will have no further liability to the Guest.
1.9 Where the Guest gives credit card details to The Briars in order to guarantee a booking or in order to make any payment then it is agreed between the parties that in the event of cancellation or non-arrival The Briars may debit the Guests credit card with the full amount of the cancellation charge as set out in clause 1.7.

2. Payment

2.1 All credit card payments shall incur a handling charge of £3.00 per transaction. There is no charge for all other cards.
2.2 Payment for accommodation less deposit already paid shall be paid upon arrival.

3. Occupancy

Occupancy shall be from 4pm on the day of arrival to 10am on the day of departure, unless special arrangements have been agreed in advance.

4. Loss of or damage to Guest’s Property

4.1 The Briars does not accept responsibility for loss of or damage to any cash, money, jewellery or other articles of value unless they are deposited with the proprietors for safe keeping.
4.2 In the event of negligence on the part of the Briars which gives rise to loss of or damage to property belonging to a Guest The Briars’s limit of liability will be limited to £50 for any single article and subject to a total o£100 in the case of any one Guest. No liability is accepted for any consequential loss arising from loss or damage to property of the Guest.
4.3 The Briars does not accept responsibility for loss of or damage to motor cars or other vehicles of any kind, or any property lost in them.
4.4 The Briars refers to and relies upon The Hotel Proprietors Act 1956.

6. Loss from or damage to Hotel Property

6.1 Guests shall indemnify The Briars for any loss from or damage to The Briars or the furnishings and equipment therein caused by the wilful act or default of the Guest or persons or animals within their control.
6.2 The Guest shall pay to The Briars on demand the amount required to make good or remedy the damage, or replace any items missing from The Briars.
6.3 If in the opinion of The Briars the Guest or anyone staying with the Guest is not suitable to continue their occupation because of unreasonable behaviour, damage or nuisance to other parties, The Briars is entitled to treat the contract as at an end and the Guest may be asked to vacate their room. The Guest will remain liable for the whole cost of the booking and no refund shall be due.

7. Complaints

7.1 If the Guest has a complaint concerning any aspect of the services provided by The Briars then it is the duty of the Guest to inform The Briars immediately, or as soon as is reasonably practicable and in any event before the termination of the stay.
7.2 It is specifically agreed between the parties that failure by the Guest to notify The Briars of any complaints in accordance with the timescale set out in clause 7.1 will entitle The Briar to refuse to entertain the complaint, irrespective of the merits of the complaint.

8. No Smoking Policy

8.1 The Briars operates a strict no smoking policy in all areas of the premises. This policy specifically extends to all bedrooms and public areas although guests are allowed to smoke on the outside patio.
8.2 Guests are politely asked not to smoke in the premises and The Briars reserves the right to terminate this contract and ask guests that continue to disregard this policy to leave the premises.
8.3 Without prejudice to the aforementioned the guest, when entering into this contract, specifically accepts liability for any damage caused to persons or property through smoking in The Briars.

9. General Points

9.1 The guest shall not store or place on the perimeter of or in The Briars any inflammable, combustible or objectionable substances or liquid.
9.2 The Briars does not allow takeaway food in the bedrooms.
9.3 Any spillages to carpets or bedding may incur a charge for specialist cleaning.